Frequently Asked Questions
Welcome to our Frequently Asked Questions page. Here you’ll find answers to common queries about ordering, shipping, payments, and more at JWB Books. If you can’t find what you’re looking for, please get in touch, we’re always happy to help.
How do I place an order?
Simply browse our website and add your chosen books to your cart. When you’re ready, click the cart icon to review your selections and proceed to checkout. Follow the prompts to enter your shipping and payment details.
What payment methods do you accept?
We accept all major credit and debit cards, as well as PayPal. You can also make purchases conveniently through the Shopify Shop app, which offers a seamless shopping experience on mobile devices. All payments are processed securely.
How much does shipping cost?
We offer complimentary UK delivery on orders over £50.
For UK orders under £50, shipping is weight based and calculated as follows:
| Weight (g) | UK Shipping Cost |
|---|---|
| Up to 2,000 | £3.50 |
| 2,001 – 10,000 | £6.50 |
| 10,001 – 20,000 | £11.95 |
| 20,001 – 40,000 | £23.90 |
International shipping costs depend on the destination and are calculated at checkout. For international orders or books over 2kg, please contact us for a direct postage quote prior to purchase to ensure you are happy with the shipping cost.
Do you ship internationally?
Yes, we ship worldwide. International shipping costs are calculated at checkout based on destination and order weight.
How can I tell if a book is a first edition or signed?
Each product listing includes details about the book’s edition and whether it is signed. If you’re unsure, feel free to contact us for clarification or more photos.
What condition are your books in?
We specialise in vintage and antique books, so conditions vary. Each listing includes a clear description and photos of the book’s condition. If you need more details, please ask and we’ll be happy to help.
Can I request a specific book?
Absolutely! If you’re searching for a particular title or author, or looking for something rare, please get in touch. We have a large stock of books not yet listed online and may be able to help you find what you’re looking for.
How often do you add new stock?
We add new arrivals to our website daily. Check our New Arrivals section regularly to see the latest additions.
Can I return or exchange a book?
If you’re not completely satisfied with your purchase, please contact us within 14 days of receiving your order. We’ll be happy to arrange a return or exchange, subject to our returns policy which you can find here.
Do you offer gift wrapping?
We’re excited to announce that gift wrapping will be a new addition to our store very soon! While it’s not available just yet, stay tuned for this special service to make your gifts even more memorable. If you have any questions or special requests in the meantime, please don’t hesitate to get in touch.